I have customers that struggle getting the remote client installed so I can work on their machine. The existing workflow is too many steps:

1. Navigate to XXX.screenconnect.com

2. Click white on red arrow bellow Build Installer

3. Click DOWNLOAD (EXE)

4. Run the Download

They would rather have one URL that picks the right download type for their OS and initiates a download of it. The workflow would be much shorter:

1. Go to XXXX.screenconnect.com/install

- OS detected, appropriate guest picked

- Download started

2. Run the download

You can see I'm basing this off of my URL so the system knows who they want to connect to. And There could be several options besides "install" such as:

- "/support" to get a support session going (default session name, or client enters)

- "/helpme" instead of "/install". Perhaps the name could be set in the config?

ADFS has become a standard for authentication and multifactor stuffs.

Almost all the web based applications now support that.

Why screen connect is still not considering implement that feature?

We recently purchased and are starting to implement Passportal. One of the reasons that we liked them over the competition was that they had integration with ScreenConnect. However, now that we have started with them we learn that the integration is not currently supported. We would like to have this working as it was a great feature and makes everything much more secure. We hope that Passportal being in the Connectwise "family" will help move this forward.

SessionProperty.CustomX is a custom filed that can be used to map machines to session groups. our ScreenConnect instance has over 100+ session groups as it is used as a global platform. when new machines are added, the SessionProperty.CustomX must be set to the session group folder name 'exactly' to ensure the machine is mapped to the correct session folder. if SessionProperty.CustomX was a list, the user could select the correct session group to place the machine in ensuring no mistake is made when configuring the SessionProperty.CustomX property.

Ability to "pin" the menu bar so that it always displays when you maximise the control window.

I gave this a little thought, and for me it makes sense though I can't speak for others. The More Pages extension which no longer works with nor is being updated for v6, allowed us to customize the guest navigation panel across the top of the screen.

My reasoning is that my www.mydomain.com is for advertising and company information. I don't want to clutter it up with tools. My support.mydomain.com is the place I send existing customers when I need to get work done now.

I noticed that a number of existing extensions add another box onto the guest screen (for example, Guest Session Starter or Invite Host to Session). I'm not sure if by simply creating an extension, the guest screen has the ability to place them properly or automatically, but this would be something to overcome.

I'd like to see an extension that simply adds the ability to add more link boxes on the main guest page. So the properties of each added box would be custom primary and secondary text, a link destination, and open in a new tab/window. See attached photo for an example.

In my example, custom primary text = "Search", secondary = "Google", link destination = "http://google.com" and open in a new tab = true. Each one added would simply place it below the previous.

With the on-premise Linux-based version of ScreenConnect, I would like the ability to add the X-Frame-Options header without manually editing the Default.master file. This should be an option within the administrator configuration area.

deploy screen connect without an OS as a virtual appliance

Our URL filter will not allow screenconnect to work unless I exempt the ip address of the server holding our instance. We never know when this ip address is going to change. The only way to tell is when Screen Connect stops working and is unable to connect. Then I have to call support and find out which IP the server is using. Since you don't use DNS records for these servers, we can't exempt a domain in the URL filter. The URL filter is an Edgewave iPrism. I've talked with Edgewave at length. The only way I can prevent this is to exempt a domain. Any help is appreciated. Thanks!

To recreate:

Open a file on the remote system

Select the file on the remote system, Ctrl+C

Switch back to your local desktop, Ctrl+V

What happens: The file transfer progress dialog displays and hangs for a minute with no progress before failing.

What we'd like to have happen: Immediately, an error message appears that indicates that the file is in use.

This request originated in a ticket - see Service Ticket#8283903 for the exchange.