We are using an application to help us rotate passwords for accounts and the add-in is attached to the Helper dropdown. Currently adding more than one login name appears in a small window that doesn't operate well. I would like to see a feature to customize the size of the top toolbar function for each individual tab. That way we could display out multiple logins that might be required for any particular client or computer

Please add SCIM provisioning for Single Sign on.

I have a client running Server 2019 in a VM. The backup software they use has a hidden CLI built into it that can only be accessed by using Ctrl+Shift+C. I am unable to enter that key combination on the remote machine. I tried enabling sticky keys but that feature doesn't apply to the onscreen keyboard. I also tried to remote into the server hosting the VM and ran into the same issue. Using that key combination only registered on the host, not the VM. At this point I have no ability to enter the CLI to perform the required procedure. I, of course, filed a complaint with the maker of the backup software, but it occurred to me that this feature really should be added to Control. I thought it might take the form of a button that captures all local keystrokes and transmits them to the client until the feature is turned off. Those of you that are Linux users and have used Remmina will be very familiar with this feature.

Instead of the instant / ad-hoc session I would like to plan a session for a certain date/time. 

Planned means that if I create a planned session, the client gets an email informing them about the date and the time, together with a link to add to their calendar and the appropriate texts in that email. The system then automatically sends a reminder email with a link to join 15 minutes before start.

In my technician view I have a list of planned sessions ordered by date / time.

The workaround right now is that I create the ad-hoc session, name it with date / time before the actual title so that in the list of sessions it is in the correct order. Then copy a link of the session into a manual calendar entry and manually add the client as a participant. It works but it is not as easy / smooth.

Quite a few competitors have that feature of planned sessions.

Restrict Control access sessions to 1 technician at a time (perhaps with a prompt to consent if another technician joins) on a subset of computers.

The use case is for a "Do not disturb" when he is working on a system. This is to avoid multiple users trying to make changes at the same time or for privacy.

Support both  CW SSO and piggybacked SSL certs at the same time.

Would be ideal (and would probably upsell to the new management features of software/services! ) to be able to create a Session group that lists software and versions. 

You could then quickly determine which machines have X installed - and what version.  Then you could patch accordingly. 

If you had your enhanced license you could then uninstall using and manage with that! 

I suppose services would also be good idea - but that may be to intense to load that many variables. 

I manage 30+ Access systems remotely via my self-hosted server. It would be really nice to:

1. Select multiple machines and click a link to update the guest info for all selected machines.

2. Be able to click a link to update all Access machines

3. Though I don’t use groups, a link to update guest info for a Group or Groups might also be nice.

It would be nice if there was a Recently Accessed Computers list for my user account. Right now, I can see recently connect machines but it shows for all members of my

Every support session is automatically named as "Untitled Session" in the session log, if a technician not changed it manually. 

Therefore, we can hardly identify which video belongs to which support session.

Unfortunately, manually adjusting a session title is easily forgotten and not practical in busy situations.

A configuration that automatically appends an unique value to the session title would help a lot here.

(Just to clarify, I am not talking about the name of a session video file.)

Either you can configure the ressource string "SessionPanel.NewSupportSessionName" to always automatically supplement a unique value to the session title, or 

you configure the resource string so that we can additionally add a variable. For example, for the name of the technician. 

(Similar to "UnderControlBannerTextFormat" configuration.)

With a solution like this, we could identify easily the session log entriys to a specific session