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Thank you for sharing your thoughts with us!
Classic view
We would like the ability to revert back to the 'Classic' view pre 6.0. We find the info/chat/cmd/preview works better on the bottom half of the screen instead of the 6.0 right side view. We would like to stay on 6.0 and not have to revert back to an older version for this layout.
Allow tray icon to be visible in Terminal sessions
Currently, the ScreenConnect system tray icon is only visible when connected to the Console session on a machine. This means that if you connect into a machine through RDP, the icon is no longer visible, as RDP creates a separate Terminal session on the machine.
Since the SC unattended client service is installed as a system service, I would like to see a configuration option that will allow the tray icon to be visible on both Terminal and Console sessions at the same time.
Indicator when updating guest info
At the moment when you click on 'Update Guest Info', it appears as if nothing happens, then all of a sudden the screen preview updates, and the information on the right updates.
Some sort of indicator that this is happening would prevent users clicking the link a few times thinking that nothing is happening
Add Hotpin 2-factor authentication
We use Hotpin 2-FA for most of systems that we use to support our customers, apparently there is even an API that can be added to login page to support hotpin http://www.celestix.com/products/two-factor-authentication/
We use tokens to be precise
Is there a chance to implement this in some release pls?
Computer name before application name in title
With many remote support windows open it's hard to distinguish between them since the computer name comes last in the application title on the host side.
I have to open them all up to find the one I'm looking for.
Hey Dan, in 5.6 we switched the client application and session title. Instead of “ScreenConnect – My Session”, the client title is now “My Session – ScreenConnect”.
Improve audit page searching
Partner would like the ability within SC to search for events/recording tied to a specific machine/tech/time.
Add option to grant control to only one participant
Partner would like the option to grant (permission) control to only one participant in a meeting.
Add ability to manage shared toolbox from Mac client
Partner would like to be able to manage the shared toolbox within the Mac client.
Add warning on version check when license does not support
Partner requests there be a warning on the version check when current license does not support current SC version.
In 6.1, if attempting to upgrade on an invalid/expired license, you will be shown an error message explaining that the license is expired/invalid and the installation will not proceed.
Additionally, if you are not up to date, the version check will let you know whether your license permits you to upgrade.
Customer support service by UserEcho
