Hi Matt, 

Which device are you using? What app version is it on? What server version is your instance on? This information will help us figure out why your app may be freezing or crashing. Thanks!

Afraid that would be a feature request still!

Hi All, 

You can create a session group to sort machines of a certain idle time, either from a specific date range or in the last X number of days: 

GuestLastActivityTime = '1/1/0001 12:00:00 AM'

OR

GuestLastActivityTime > $XDAYSAGO

To create a report on idle time, you can download the Report Manager extension from the extension marketplace. From that extension you can create reports on SessionGuestLastActivityTimeYear...Month...Day...Hour...or a Specific Date.

Best, 

Caitlin 

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Prompt_guest_for_consent_before_connecting_to_a_remote_machine