Hi All, 

Late last year we introduced Backstage mode, which allows host to complete Windows terminal and powershell commands on the remote machine without interrupting the end user. Take a look at the documentation link above, it sounds like our Backstage feature meets this request!

Thanks Fred, 

I was mistaken, this does replicate in 19.0. As I said, the bug fix should be in our 19.3 release. 

Hi Fred, 

What version are you on? We've had a report of a bug where a toast notification is displayed when you connect directly to Backstage, though it doesn't appear to be replicating in 19.0, which was our most recent stable release up until yesterday when 19.1 was pushed stable. The bug fix should be in our 19.3 release.

Thanks!

Hi JoM, 

Whenever a host (support technician) connects into an end users machine it enables Wake Lock. When they disconnect from the remote session, Wake Lock is no longer in effect. 

Hope this helps!

Hi manet80, 

Unfortunately, we are only able to control Samsung devices because of device manufacturer limitations. If those manufacturer limitations are lifted, in the future we could look into being able to control other Android devices.