I often choose to see both of my remote monitors at the same time, choosing "All". Not the separate side by side windows chosen with the 3 arrows, but the main one where they’re both connected together. Since I have 2 monitors at the host side I’ll stretch them across both of my monitors until I get it the way I want. But if I choose a different option after that, like just one remote monitor, then come back to "All", it never remembers my original stretching. I'd like for it to remember my last chosen display stretched view, if not from session to session, at least during the same session.

On the connectwise control login, there is the one admin account. But if two people use this resource, and MFA is enabled (as you require it), the second person keeps having to hunt the first person down to get an MFA code. There should be the ability to add extra phones in for mfa authentication.

I believe I've requested this change prior.  While the overall user interface is good, I perform quite a bit of connectivity onto client machines and I've never seen a way when connected to client(s) machines to have an assortment of color, shape , etc alternative while using the annotation feature.  This would make working with clients far easier then the current tools available.  I'd love to see a change in the software......

In Admin>Security>Roles>Edit role>ManageSessionGroups

We need to prevents techs from deleting groups, but still edit them. if I disable the box, they don't have permission to edit or delete.

Please add a feature to prevent deletion only.

Since AD already has an attribute field for the user's email, there should be an option to point the variable for 2FA to the 'mail' attribute from LDAP. This would prevent admins from having to go in and add each user's email address to a custom field.

Is there a way to prevent other Support Agents from accessing or jumping into an existing Support Session? Once we join with our end user, can we block anyone else from joining the sesion?

I do like how Mac admins now get a toolbar in the Mac host app, but the icons are all pixelated and don't appear to have been provided as vector or high res images. Could could please be rectified? As all recent Macs have high-res retina displays.

I'm not sure how this is not already a request. This is something we use quite often.

can we possibly have email notifications that we can have setup to alert us of failed logon attempts?

Roles to have the ability to select is a non-admin can review audit recordings or not.  There are a number of times we have users that need to see recordings but should not be admins of the portal. 

Case in point Quality Assurance Reps, Leads, Mangers, and etc.

If a Role can be created and modified by having a check box for audit recordings that would be great.