Operating in "Full screen while maximized" mode the ConnectWise session menu is hidden and is triggered to reappear by the mouse touching the top of the screen.

When attempting to exit [X] a maximized application on the host system, the ConnectWise client menu can often be triggered and the client session is exited [X] mistakenly.

Turning off "full screen while maximized" is not a good solution. Users want to be *truly* full screen maximized.

Closing an application and closing the session should not be so easily confused. It takes a real effort more carefully close host applications without ending your session my mistake.

Suggestions on how to alleviate this unfortunate UX.

1) Left justify the client's Minimize Restore Close to get them physically away from the same functions of the underlying application on the host.

2) Add an adjustable delay timer for the session menu to reappear.

3) Add an optional confirmation dialog to end session.

4) Add an option for the session menu to be on the side of the screen.

It would be useful to be able to customize the appearance of a session group's name in the list depending on whether the number of matching agents is above/below a specified threshold.  This would allow some groups to visually stand out in various situations.  For example, a group matching offline servers could turn red and/or bold when there are any offline servers.

My problem is this:
When I connect to a Mac Client, which is one of the computers in my access tab, I cannot hear the speakers when sound is playing on the PC that I am using to access the Mac. 

When checking with Connectwise Support, I was told that this is a limitation of  all Mac clients. Apple uses java which can't send sound. Two-way communication only occurs for Windows Clients.

When can we get access to hearing the sound on the Mac Client? This is very important to my continued use of this product. Thanks!

I would like to change the name of the "Cloud Administrator Account" that shows up on the clients computers that I remote into to either the technician name or my business name so that the client knows that is is me that is remoting in. 

We need a feature for our reports to indicate whether or not an agent is online or offline. The green bar under the guest section doesn't translate well into report form and having to use the guestinfoupdatetime is too cumbersome and too inaccurate for what we need. If we could just have a field that indicates whether the agent is offline (ala AutoMate) it'd make generating a report far more intuitive.

It would be great if the session group filter would include "Pending activity".

For this property, count and "well known" activities should be available parameters ...

We would need that to see which devices are still in the "ReInstall" state after an upgrade and also to eliminate the state where there are multiple ReInstall activities scheduled for the same device since the upgrade was triggered from various session groups - or by accident.

I consider it a bug that you can schedule multiple reinstall on the same device, but this is another topic ...

We've had a situation where it would be helpful to install the Connectwise Control Access Client in a way that is not visible to the end user.  To be clear, the installation will be done prior to the user being issued the computer, so it is not a matter of doing the install in a hidden way.  It is after the Access Client is installed and running on the computer, while the user is working on the machine, we'd like to ensure that the Access Client is not visible or detectable to the end user. 

I understand that this can be done on a global basis from the Connectwise Control server, but in our situation we'd like to make this change for just a few machines.  The majority of the computers registered to our server can stay just as they are.

Thanks.

have additional color options for the Embedded Theme.

Right now its only going to allow Red.

Request to add support for RSA SecurID Access as another Multifactor Authentication option.

Any chance of making permissions on this extension a little more granular?

I'd like to be able to control by company and/or role.

Thanks!