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Thank you for sharing your thoughts with us!
Remotely close session.
If a technical has a desktop and leaves a session open but leaves his desk for lunch or a road job while waiting for some kind of process to complete. It would be nice to be able to remotely close that session or steal the session from the desktop onto the technicians laptop or even a mobile device.
This often leads to instances where access to machines are suspended due to open sessions left on idle computers. A force close from the access panel or something would be helpful to avoid license limit issues.
Disconnection Timer or Session Reminder
Can we get the option to disconnect a session in progress after a certain timeframe? ie 2 hours. We have many techs that use multiple sessions then forget to close them down. They might go out onsite and leave a couple of sessions running which takes away from our licensing.
Something like a timer we can specify along with a prompt, are you still using this session with a countdown timer before it closes.
Hi Grant,
Thank you for raising a Feature Request with us. We do have an option which can solve above query. Please click below link and follow steps:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Disconnect_an_idle_host_from_a_session
Backed End-User Account Management
The ability to manage local end user accounts on client systems would be a huge help, especially for those MSPs used to having this capability via LogMeIn. Some of the most common features we use are
- rename username
- rename user's full name
- view date password was last changed
- add/remove users
- change user's group membership
These features are extremely helpful when assisting users undisturbed, and/or identifying previous users on a re-issued computer when unknown to the end-user.
Hi Heos,
Thanks for the Feature Request. Please install 'Guest Download Assistant' from the Extension MarketPlace to solve your above request.
install from network locations
The uninstaller leaves registry keys behind when updating or installing from a network locations.
Have the installer look for previous versions and clean them. Or have the installer install from a temp location first...
This works to remove the old reg keys
Keep:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\A0D0B54797A5AA449932CE4A757657B8
Delete:
reg delete HKLM\SOFTWARE\Classes\Installer\Products\8AE0CDCEC509E694AA17B08D430F7E2B /f
reg delete HKLM\SOFTWARE\Classes\Installer\Products\2085372DF3BA26146857BCA0C8B0F58C /f
reg delete HKLM\SOFTWARE\Classes\Installer\Products\DA98E4C65E3907C4BB5C990F69A42EDD /f
reg delete HKLM\SOFTWARE\Classes\Installer\Products\E651C5D71E9536B43B58C84EF16480DF /f
reg delete HKLM\SOFTWARE\Classes\Installer\Products\29080266B567D0042A2CB31B5C0EDAD0 /f
reg delete HKLM\SOFTWARE\Classes\Installer\Products\94F562D41D7BC2A4794179DEDADD4E4C /f
reg delete HKLM\SOFTWARE\Classes\Installer\Products\A0D0B54797A5AA449932CE4A757657B8 /f
reg delete HKLM\SOFTWARE\Classes\Installer\Products\6E97138377D9A3649AB5553A4597D240 /f
Join a Session Embed HTML code
We would like the section "Join with a Code" to be embedded in our own website so our customer does not need to go to another page (Our ConnectWise instance page) just to be able to join a session. Our customers go to our "Contact Us" page and on that page, we want the "Join With A Code" section to be embedded.
Hi Richelle,
You can embed Control instance on your site by following the steps given in the below link:
Notes Grayed Out
I am trying to add notes to the desktops, but the notes feature is not active? How can I make it active?
Hi Smecke,
It seems user you are trying to does not have permission to add and remove notes. To allow that you need to go to
Admin > Security > Edit Role (to whom you want to provide this ability) > check "AddNoteToSession"
You also can check "RemoveNoteFromSession" which will allow user to delete the note too. If you leave it unchecked will provide only 'add note' ability to user.
Hope this helps !!
Share local webcam to remote device for meeting.
The requirement is to share the local camera to the remote device to have a web meeting in any conference application.
Customer support service by UserEcho
