I would like the ability to access and use OS environment variables. Also OS commands; for example to now the current system time and date.

Please allow me to kill requests from the audit log or please provide a way to offload this from the main process so my server doesn't grind to a halt when we accidentally search for a full year instead of just today. :)

The billing console doesn't allow you to remove or de-activate a credit card. This should be possible in the scenario where you don't have permission to use that card or where you aren't going to renew but you want to use the remainder of your subscription. Everything else with this system is lovely except the billing which has caused me considerable stress.

Background: My supply chain rules say that I need to have any purchases approved. Un-authorised use of a credit card will create an audit query. I need a mechanism to avoid a card being charged where authorisation hasn't happened yet.

Whenever a new agent is released, there's an update warning that pops up in the web console and it shows the old version number highlighted in red.

That level of warning would be helpful in the case of an urgent security fix, but it generally seems like overkill.  Plus, sometimes there are reasons to intentionally hold back an update, and I don't want people feeling compelled to update the agent without thinking.

I'd like the ability to suppress that warning, at least for some users.

When in a quick support session, if you right click the session the context menu has an option of Install Access. It would be great to be able to specify an existing session group to add the machine to.

if a pc is locked by end user, we need to connect to it and log in as another user to work on the pc remotely.

Would be helpful to have dashes around the remote session

What will you to do if your computer is locked ? maybe you have been in similar trouble before,tell me what to do for it , the computer has been locked for 3 days.i've seen some tutorials on Youtube, but I still can't do that . I'm too stupid.

In the cloud version of screen connect, when you issue an upgrade (with new features etc.), Very often, we cannot connect to workstations running an older version of the host session. Please allow newer versions to connect to older versions, so at the very least, we can upgrade the workstation to the newest version. I like that you have a list of those hosts that are older versions, but it does not help us if we cannot connect to do the download of the client software.