This morning I found I needed to run a command on several clients in access mode (I need to do this every few weeks.).  My clients are filtered into groups like so:

Company1

       DepartmentA

       DepartmentB

       DepartmentETC......

Company2

       DepartmentA

       DepartmentB

       DepartmentETC......

I needed to make changes to clients in several departments.  I selected the Company heading so I could see all the clients, without being filtered into departments.

The list long, so I used the the search at the top of the list to narrow my search in order to quickly locate the next client to select. After selecting each client ( locating them via the search ) I found that only the last client was selected. In fact every time I changed my view, the selections would go away.

I would to be able to have selection persist through new searches using the search filter at the top.

I have confirmed this is not an issue with the way I filter my clients in to groups, because it behaves the same when I am seeing all clients across all customers.

In case it is my filter, here it is for you to see:

CustomProperty1, IIF (CustomProperty2 <> '', CustomProperty2 + ' ' + IIF(GuestOperatingSystemName LIKE '*Server*', '!Servers', IIF (GuestOperatingSystemName LIKE '*Windows*', 'PCs', 'Other')), IIF(GuestOperatingSystemName LIKE '*Server*', '!Servers', IIF (GuestOperatingSystemName LIKE '*Windows*', 'PCs', 'Other')))

Hi, when a technician creates a Support session, a 6 digit code is automatically generated. What some technicians are then doing is editing the code down to only 2 or 3 digits. What we would like, is the ability to prevent the auto generated codes from being editable. I'm aware that you can remove the EditSession permission, but then users would not be able to change the name of the session, which our support staff make use of. Would it be possible to remove the ability to edit the support invitation code box but still be able to change the name of the session in a future release. Thanks.

We need overall users in the system with associated session folders part of internal cyber audit requirement, current report manager doesn't provide this info appreciate if this can be enhanced 

Regards

Suresh Viswanatham

We run a self hosted ConnectWise Control server.

I'd like to disable all menu options which are available from the user icon on the host page, because our technicians do not need them.

The menu options are, "Give Feedback", "Support", "Online Help", "User Forum".

The ConnectWise Support told me, that there is no way to disable these Menu options, yet.

Can you pleas add a possibility to disable these menu options, in one of the next versions of ConnectWise Control?

Kind regards,

David

I implemented Bitlocker on my customer's computers and now I ran into an issue connecting to them remotely when restarting the computers. After I restart any of them, BitLocker prevents booting windows until I get someone to put the passcode into the computer. I am looking for an option to pass the passcode through screen connect

I'm reviving an old topic under a new heading.  

This comes up due to the bug in 6.9.2xxx + that resulted in Guests on the Access list disappearing. The workaround until the bug is fixed involves setting the accessSessionExpireSeconds in web.config to 0.  This resulted in all the ancient long-gone access accounts that were normally filtered out reappearing like the zombie apocolypse.  

Support helped with setting up a pair of session groups using GuestInfoUpdateTime > $60DAYSAGO to give us a filtered list of the current sessions, and GuestInfoUpdateTime < $60DAYSAGO to give a group of the ancient old accounts. 

I disconnected from support chat, and went in search of a way to delete those old sessions so that my staff could have just the current ones (or at least delete MOST of them...) I selected the ones I wanted to delete, and got a menu of actions in the right hand sidebar with the choices "Edit, End, Reinstall, Uninstall" 

None of those choices sounded right. 

• Edit didn't offer a delete option. 
• End wasn't what I wanted, They're already ended, hell, most of those machines don't even EXIST any more. 
• Reinstall and Uninstall weren't going to help since 
  • a) the machines are off-line or no longer exist  and 
  • b) I don't want to do anything on those MACHINES, I want to remove the account.

So, I went back to support.  Michael was very polite and told me that "End deletes."  

-------   oh.  -------  

It's a horrible term on the Access page. "End" makes perfect sense on the support page, and I certainly understand that development might want consistancy in the terms used, but support sessions are VERY DIFFERENT than Access sessions.

A further issue is that in the knowledgebase, and in the documentation, no search for "delete account" or "remove account" or delete or remove access session returned any link that explained that you can delete an access session by choosing "End." 

So, I suggest as the best answer, changing the menu choice to  "End/Delete" or "End/Remove"  

If development hates that, then please pretty please create a knowledgebase page or a documentation page entitled "Deleting Access Accounts" that points to the explanation of the meaning of the options under End.  

-- Rick Boatright 

TBC Software 

whenever Web, relay and session services crash, restarts etc. we must debug the failure reasons, for on prem systems we are heavily dependent on standard window event logs, which really can't sufficient information. recommend to have dedicated log system to log system issues that would help to fix the issue and avoid failures in further 

Is it possible to create a filter that works during certain hours, e.g. the device down plugin uses a filter but I would like it to not fire during off hours 10PM-6AM. Thanks!

Disable the possibility the thecs save the credentials