I have some Access groups that the "Preview" thumbnail is essential and other groups where it is a liability and we can not allow it to be available. Currently you can only config the setting globally. Perhaps making this option based on groups would be the easiest option and that would be very useful, though if we could somehow base it on the installer pkg/exe that is used that would be excellent. Though in hind sight by groups might be the only practical way to manage it.

Thank you for your consideration.!

We would love here to have a feature called ‘Recent Connected Sessions’ is there a way to do this please?

Not only would it make checking up on the team easier but have a tenancy as large as ours sometimes when you accidently close a session or need to get back on quickly it takes a while to find it.

in version 6 esp the reinstall/uninstall options are too close. maybe a blank line? I know it asks for confirmation but even so. if you have a remote server kill the install its a big problem.

Several times we have two agents in a session, out of habit one agent goes to close the window and instead of clicking leave session open, they click end session, essentially booting the other agent out. It would be nice if a warning was given that another agent is in the session, are you sure you want to end the session?

I have some customers that have multiple machines with the unattended access client installed upon them, usually servers.

When installed on them, my admin portal says "Customer Name" then the total number of devices with the client installed.

eg.

Business Name 14

However, it does indeed tell me I have 14 clients deployed but I would like it to say how many of those clients are connected. e.g.

Business Name 9/14

From my point of view if, for example, I know all 14 devices are servers, if I saw 9/14 I would immediately think, maybe I have a server down.

Currently I am having issues with Kaspersky blocking my input when i connect to a customers computer. It happens using both support and access sessions.

On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.

?integration with freshdesk like logmein rescue is, would be a great feature!

Someone from the staff told in Q1 or Q2 of 2016. here we are . please do it.

we have several tools in the toolbox. it would be nice to be able to search and filter on the tools

Partner would like the ability to customize the color of the messages on the Messages tab of the Host page to make a more prominent distinction between the Guest and Host messages.

CW#7957270

Have the ability to change if all items (or maybe certain items) in the toolbox are run as ELEVATED by default rather than right clicking to do it.