The VOIP in meetings needs some improvement- everyone is muted if someone is speaking. That's great in concept, but the microphones often pickup background noise, making it almost impossible to hold a conversation.

The way to narrow down machine access for different ScreenConnect accounts works using what's basically SQL language to narrow down machines based on similarities. ScreenConnect should respect the container organization that's in Labtech, or at the very least it should have the ability to create containers and place machines in them.

If screenconnect accepted certificates already installed in systems with Apache/Nginx, one could simply create symlinks to them.

I know that there's a Let's Encrypt request up and this would be a step towards that, since accepting standard certs without having to process them with the cert tool will be a requirement towards supporting LE.

I would like to see a spiceworks helpdesk cloud integration like Freshdesk where you can start a remote session from a ticket. i saw that it was mentioned in the spiceworks forums years ago but have not seen an update about it.

I need to be able to remove this from Screenconnect, or disable it. I'm using this in a secured environment and it would be strictly prohibited.

I have configured and am using the ServiceNow extension, and really like the functionality. I would, however, like to see some additional functionality related to Access Sessions. In my use case, we would like to connect to access sessions we have deployed on clients in our organization. It would be nice if the plugin checked for an access session with the name of a ServiceNow field (example: Configuration Item). If the Access session did not exist, it could create a Support session using the same field as the session name.

You know what would be amazing? If you could 'pop out' or 'undock' the chat of individual machines via the Host console.

Sometimes users don't reply instantly, having a separate window open on my screen I'll be able to see when they reply. This way I can wait on reply from multiple m

achines.

Would like to see an extension for Screenconnect & osTicket. Would like this extension to be able to create a ticket in osTicket, when a remote session will be created in Screenconnect.

So when the session is created in Screenconnect information from the Guest System

will be transferred to into the open ticket in osTicket such as Computer Name, Operating System, Memory, IP Address, MAC Address, Running Services.

Also if a ticket is first created in osTicket then a session in Screenconnect will be created and Guest System information will initially populated the open ticket in osTicket.

Would LOVE TO SEE THIS!!! : )

Please add the ability to modify the default color scheme of the embedded theme to match the main site theme. We changed the colors to reflect our internal colors, but the embedded theme maintains your red theme.

This really should be a base feature if the embedded solution exists.

Please add the ability to prompt for consent at the logon screen, when no user is logged onto the computer