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Thank you for sharing your thoughts with us!
ScreenConnector extension for OSX
Title is more or less self-explanatory. I'd really like the ability to create a desktop shortcut to a host on a Mac. Also, it should allow a non-administrator to create one.
Easy way Access session coming online email message toggle
I would be nice if there was an easy way to set an event trigger that shows when a specific machine comes online (access session).
I know you can make and delete a trigger for a specific machine manually, but that's quite a hassle if you only need it once.
It would be nicer if you could just press a button next to the offline machine to warn you just once.
Even nicer if it would email the technician that requested it as well instead of the general email address....
Other solutions to make it easier would be welcome.
Erik.
SessionHostsDisconnectedMessage: Can i have <hostname> inserted into this prompt?
Would love to have the connected hosts name in the prompt pop up when he disconnects from a session.
Remove the Up-Arrow's effect in the web-based Chat window
In the CMD tab, the Up arrow is great so that we can cycle between previous commands. I **never** need that in Chat. Ever. If I'm typing instructions or an explanation to a client and want to go back to a previous sentence and hit the Up key, I lose everything and get what I typed last. There goes the lengthy paragraph about how not to re-break their email again and back to "Hi, Bob." I waste a lot of time re-typing things.
Please turn this off.
Remote App Support
What I am referring to is the ability to limit SC to an application/program
only instead of the whole screen. We call this Remote App.
There are serval reasons why I would like to limit SC to a remote app:
1. Limit what my tech sees to support just a few application vs
allowing my techs to see a client whole desktop (from looking at clients email for example)
2. The ability to remove apps instead of having to take control of the
whole screen
3. Remote app access to a client program
4. Less bandwidth over all when connecting
5. Remote Web support for some application from a iframe
I see this under the Meeting section on my SC already, but this is limited
to who is hosting the Meeting. I would like to have this under my Access
control as well if that makes sense? As an option to limit SC to a
application running on the client side. Maybe have the option on the side to include already running programs and a desktop view by default.
Warning notification when connecting to a machine
A pop up that can be customized when connecting to a machine via screen connect. This would allow techs to see certain warnings like, do not reboot, or admin account must stay logged in.
Remember session group expanded/collapsed state based on Login ID using cookies
Currently every time you login to screenconnect it doesn't remember the last expanded/collapsed state of Session Groups if you are using subgroup expressions. Store the expanded/collapsed status of session groups in a cookie per login ID so you can restore previous state.
ViewSessionWithoutConsent: Disables ability to choose screen quality. Can we have it enabled?
ViewSessionWithoutConsent: Disables ability to choose screen quality. Can we have it enabled?
Display active username on the Timeline
The current timeline shows when the guest (ie. agent) has connected. Displaying the username of the current active user would be more useful. This is something that is already known to ScreenConnect.
Customer support service by UserEcho