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Thank you for sharing your thoughts with us!
Disallow thumbnail preview for certain users/roles
Right now the thumbnail feature is all or nil. I'd like to see the thumbnail as a role option. So, level 1 tech can't see the thumbnail but level 2 can.
Create an Outlook Plugin
It would be really useful to be able to send a link to a session directly from Outlook
isupport helpdesk integration
Please consider integrating with iSupport. The URL is http://www.isupport.com. We would be willing to pay for this.
Disable Wake command for unattended session
Wake command for the unattended session should be under permission configuration, not allowed to all hosts
Change the default Audit Query date in the Admin/Audit tab from one month to another value
Change the default Audit Query date in the Admin/Audit tab from one month to another value
Default it to 1 day...
Add link to logo
There is an extension that no longer works since the release of V6. I would think this would be an easy thing to add to the appearance in the admin section. We used this when our clients would purchase new computers on their own to install the agent.
I have tried to contact the developer of the extension but no response.
DeskPRO Integration
Being able to click a link to initiate a support session would be great.
Could probably get away with just making a widget... https://manuals.deskpro.com/html/developer-apps/widgets/widgets.html
Smarter Client Updates
For self hosted SC servers, we need much smarter client update options. Either, the ability to rate limit the number of clients being updated concurrently (so they can be queued) or the ability to pull the updated client from an external source. Trying to update 400 odd clients over a DSL connection is a nightmare and takes us weeks to complete because we can only do a few at a time without our uplink being congested.
SC variable for filtering under SEARCH
It maybe possible already, here the question: Can I use some SC variable to be used in Search box, so I can filter only some specific sessions? ie: lets say TimeConnected is a SC variable for Time that session is still connected, and I use like: TimeConnected > 3 (where 3 could be hours, or any kind of fomat it might use) in the Search box. IDK if that is possible or too complex to develop. But it would be an outstanding flexibility for filtering and search. Thanks!
Customer support service by UserEcho