Users are closing the session either by clicking the X in the corner or leaving the session open in the back ground and closing later using the X resulting in the users still having a active console session on the server. Since Screen Connect does not use RDP all Microsoft options to end idle sessions fail as it still shows as being active or disconnected console sessions.

For security we would like the ability to enable a feature that would automatically clear stored credentials when we disconnect from a session.

Have a sound notification when a guest user connects through the website or guest connect desktop client instead of just getting email through a trigger for a better response time from technicians

Besides creating an entirely new theme, just the ability to adjust the font size and possibly chose an available web font would be useful. In places where a session name is larger then it needs to be on a public list.

Hello,

We use an imaging service to manage our new machines. When we image a laptop, we include the Access install file so as to enable remote control easily. When we re-image a laptop that had Access already installed, it re-installs just fine but it creates a duplicate entry in our Control hub. The old installs are duds and never reconnect to the machine. They are easy to clear out but this is time consuming. Please add a way to have the install file check for a duplicate and either delete the old session or reconnect the install to the old connection.

Thank you!

We would love Jira service desk Intergration if that would be possible. 

We often have multiple sesions listed in the console for the same computer.

I normally will right click on the older ones listed that are no longer valid and choose end session.

It would be nice to have a report or view that shows the duplicates and allows for easier cleanup.

Thanks!

Joshua

The avi file format is very large and hard to process, can we get the option of choosing a different video file format which is more compact?

We have 500 users, and there are many things happening like we have to inform/warn the user about something like virus spread, stop the thing to do etc. So we need a attention windows that can be broadcast to multiple users at a time. the chat windows can do the similar however the users can reply the chat and some dont know the situation and starts to reply and the things get complicated. So just an attention window to be appeared infront of the user at the middle like a warning message. This message can be text or jpg/png boosted. And yes for the offline machines, the screenconnect must assign a flag to them so that when they are online/connected the msg will broadcast at that time...

I'm not sure if this is a feature request or bug report so I'll post it in both. If your clipboard has a lot of text (like you just copied an email's contents) and you think you're pasting a password when it actually is the keystrokes, it will keep pasting the keystrokes even after Windows tells you the password is incorrect and try again, and will persist even if you disconnect and reconnect to the Screenconnect session, making it impossible to connect to the computer until it finishes emptying the long clipboard into the multiple password prompts. It would be nice to be able to cancel the sending of the clipboard, or not continue pasting after closing and reopening the session.