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Thank you for sharing your thoughts with us!
KACE integration
We'd like to integrate connectwise into KACE, so we can click a link within KACE and have it open a screenconnect session on the machine in question. Both from a Ticket and from Asset management.
Mac Chat support
Chat doesn't seem to be supported any more on Macs? This would be an extremely handy feature to have.
Thank you
Erik
Hi Erik,
Thanks for reaching out to us. We have tested this feature on version 22.4.7745 and it works as expected. Please see below attachment for your reference.
If you still can't see this feature on your Mac device. Please contact our Support team for further investigation.
new currency moldavian leu
First of all I love your app guys everything is perfect for me.
If you could add one more currency Moldavian Leu, so could delete my other accounts with other banking app to make these transfers that would be perfect.
Thank you
PS: I know very few people use this but would be awesome if you could have it
Full Screen Window Border Color Option
Many of us now use large monitors but sometimes we still need to run a client connection in full screen mode. On my ultra-wide screens, this often creates letterbox bands on left and right of the remote session window. This color is currently a muddy black or grey and I would like to choose the color of this background filler. Personally, I want pure black to lower the amount of light projected from the monitor as I work this way. (sample image below)
Support for SAML with One Login
SAML SSO is supported for OKta, Azure, Google.... What about One Login? It's a leader in the Gartner quadrant. It's time to get with the times?
access agent
Allow more functions on the access agent and provide one pane of glass to see all in the admin panel
* Request or start a support session.
* Add URLs
* IT contact information with the branding
Internal note on Clients screen
A way to create a small internal note tied to an end point visible from the Clients screen.
Allow usernames in the Access tab of chat
At this time you can add usernames to support tab through the appearance tab, but you're currently not able to add them to the access tab.
See remote session mouse pointer animation on hover, useful for expanding and contracting windows and tables
Curently, when remoting a persons PC the mouse pointer does not represent the hover animation or status of the action that can be performed.
Example
The edge of a window for resizing or the right spot to click and grad a table border
It is currently guess work and depending on the size of your screen and magnification these points can be tricky
I know of other remote software that you can see this and think it would be a very helpful feature to also have with this software too
Customer support service by UserEcho
