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Thank you for sharing your thoughts with us!
Integration of client machine details
I am requesting to show additional client machine info on the general panel. I know there's a extension for this functionality already ("Additional General Information"), but it would be great to be implemented within the ScreenConnect software and (here's what's not available today) is to make that information searchable. I would say the service tag is the highest priority as searching for that would be greatly helpful.
Add in a visual notification to the Host page when a chat is received (such as a message bubble icon)
Partner is requesting that a visual notification be added onto the Host page whenever an unread chat message is present on a session (such as when it's received).
CW#7953023
Support session: Reboot and reconnect for Guest on Mac
Partner would like the ability to have the Guest client for support sessions automatically restart after reboot on the Mac OS.
CW#7847650
This request is marked as complete because we added the option to Reboot and Reconnect in Normal Mode in the Java client. The option is only available in Access sessions. Unfortunately, we could not implement the feature for Support sessions because the support guest client does not run as a service, making it technically not possible/permitted to execute the reboot command. We've also found that the guest support client cannot be elevated to a service level.
https://help.screenconnect.com/Mac_client_miscellaneous_menu
Modify recording feature
Partner asks to modify the recording feature to provide the option to record all available displays, or just the display(s) the host is actively viewing.
Mobile Apps: Supporting IOS and Android
because lack of access, how about a screenshot every 5, 10 seconds to automated and sent to the supporter, so they can then confidently support the supported with a visual aid instead of attempting to remote control. This would go along way to help us to support IPad and Tablets using both Mobile OSs
A New iOS app is being released in Q2 that will give these functions and more. We're putting some finishing touches on it now. Android already offers these features, view only for Lollipop+, and full control for Samsung devices. Here's more information: https://help.screenconnect.com/Using_the_Android_client#Connecting_to_an_Android_device
Allow guests to elevate sessions during support-/access sessions
Currently guests are not able to elevate sessions on the host (i.e. after the host allows control to the guest). It would be usefull to also allow the guest to elevate sessions, not only the host.
@Christoph - The Host Pass feature is the fix for your issue. The host pass should be generated for the machine being serviced and passed to your external user. The Host (external user) when connected to a session with a Guest(internal user) without Admin permissions would need to send a CAD at the beginning of the session to elevate: https://help.screenconnect.com/Controlling_Windows_UAC_dialogs. Any UAC prompt that appears before this happens would have to be cleared by the Guest or the Host would have to wait for UAC to timeout (120s, i think). Your suggested method technically skirts our licensing model, so it is doubtful that we'd give host privileges to guests in a reverse screenshare.
Add ability to change size of controls on SC for bigger displays (4k)
Partner requests to be able to control the resolution and size of controls on SC for 4k display.
Programmatically store username and password
Request: We would like to be able to programmatically store username and password as part of a deployment process.
Our goal is to be able to deploy a system that a screen connect user can connect to without having admin interaction.
be able to install ScreenConnect.ClientSetup on limited user account
Would be very usefull to be able to install ScreenConnect.ClientSetup on limited account users.
Cause for example, I control many offices where all the users are limited, and they do not have access to install aplications or modify sistem preferences.
This can be done with Logmein, you can send the installer to the limited user, and they can install it simply making a double clik, without any user intervention.
thanks.
Command Quit occurs for both remote session and also ScreenConnect App
When you are connected to a remote client and type 'Command + Q' to quit the app they are in - it quit's the app :) but, it also quits the ScreenConnect App as well.
Can we change the "'File Menu → Quit command + Q" for the Screen Connect App - so that when you are controlling a remote client (who is also on Mac, though not important), there's no Command + Q option (or, change it to command + shift + Q option).
Kent.
Customer support service by UserEcho
