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Thank you for sharing your thoughts with us!
The option to create a calendar or time frame to enable the technicians to do remote sessions only during working hours.
It would be nice to have the feature to turn on or off the account of the different users depending on their work schedule.
Meaning that they will not be able to access the account from home or any other place just during business hours.
Allow credentials to passthru via toolbar from Automate Client Passwords tab
I believe this already exist, but need some guidance on the code or where to find this source.
I am looking for the plugin or custom modification I can apply to our on premise Control software to help pull Passwords, and send as keystrokes into the remote session. It's possible to have a tool within the Screen connect console (Helper Tab) to generate passwords that can pull from client Locations from within Automate. Please advise.
Please add a Client Network Deployer/Acess Deployer download for mac
There isn't a download link for Mac-using admins that want to deploy tp unattended client Windows machines on a subnet. Please add this.
High CPU Usage - Mac
Update on this please?:
This was opened 2 YEARS ago, with no update from the Devs.
Thank you,
integrate downloading trans-coded videos without needing to run a program
It would be very helpful to allow screen connect to just download the videos so we can view them for auditing purposes. Without needing to run the batch capture processor, which has reliability issues.
You can download videos directly from the Audit page by clicking the Download Video link:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Audit_page
Also, we have an updated extension available if you want to automate this:
Add Option to Share "Host Pass" from Session ToolBar
It would be nice to have the option to share a host past from the toolbar of the session that is in progress. This would allow apps that use the API aka Automate to be able to use host pass.
Right now i have to give users access to both control and automate but the security permissions are different depending on where you log into the platform from.
Unfortunately, this isn't technically possible at this time, as the Host client does not have awareness of the web server.
Manual entry of subnet range search for client network deployer.
Please add the ability to manually enter in a subnet to scan. This is helpful for companies that have multiple sites with multiple VLANS and VPN.
Naming of the records
It would be very helpful if the name of the support account that started the session were included in the file name of the recorded remote maintenance. For example:
ConnectWise_Remote_Session_<Supporter>_<Customer>_<Date>.aviNow when 10 people in a department are working with Control and the files are stored together on a network drive, it's easier to keep the recorded sessions separate.
More Granular 2FA Cookie Control than TrustDeviceExpireDays
I'd like to see better time controls than TrustDeviceExpireDays currently offers.
Use Case: While a lot goes into insure our staff's devices do not get compromised, it could be a matter of time. If an attacker took control of a PC here with saved credentials in the browser, if it's within 1 day, 2FA doesn't prompt.
Sure, you could set TrustDeviceExpireDays to 0, but now I feel I'd be annoying staff with that alone combined with MaxLongestTicketReissueIntervalSeconds.
Ideally, I'd like something like "a few hours" for MaxLongestTicketReissueIntervalSeconds, but maybe 9 hours for TrustDeviceExpireDays (obviously, pretending the word "Days" isn't there). This would force users to re-authenticate after a few hours idle, but not necessarily have to use 2FA, making the assumption with the times I provided above that the user is still working his/her shift.
It's not a perfect idea, but it's an improvement to MaxLongestTicketReissueIntervalSeconds = 7200 and TrustDeviceExpireDays = 0
Customer support service by UserEcho
