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Thank you for sharing your thoughts with us!
Add ability to encapsulate relay traffic in SSL
Partner is requesting the ability to encapsulate all relay traffic in SSL, because occasionally, advanced network devices doing SSL packet inspection over port 443 will drop SC Relay traffic as it doesn't recognize the type of traffic. Partner understands that the relay is already encrypted with AES256.
CW#7833261
Chat Pop-up Notification and Sound in Host Interface
Feature: Add an audible sound notification and 'toaster' pop-up notification in browser when a chat message is received while logged into the ScreenConnect host user interface.
Currently, a sound indicating a received chat message is played only when an active support session window is open.
No sound or notification pop up is displayed or made when a chat message is received when logged into the host interface. Only a small green dot is displayed to indicate a received chat message. It is very easy to miss a received chat message without having a support session open to a given user.
License Usage Reporting
I would like to see a way to report on our license usage to see how well we are utilizing our licenses and if we need to purchase more. Currently I don't see any way to report this metric and it would be very useful.
ability to have installed only one printer on remote computer not all from my network
i want to have ability to install only one printer on remote computer. right now all my 15 printer shows up on remote computer and they stays there even when i am disconnect from them. and one of them make itself as default.
Add a public facing road-map
Partner requests for a public facing road-map to view what SC is working on.
Click the link below to view what's mapped out on our Roadmap.
https://university.connectwise.com/university/pageview.aspx?short_name=control-roadmap
client side logging
add a de-bugging mode to the client to capture connection information and the last error messages that appear on the client side when activated.
Option to use touchID authentication for iOS app
Partner request for the option to use TouchID for iOS devices to log into the SC app.
Enable SC Router service by default to allow web and relay traffic on same port
Partner would like to have the router service to allow inbound web and relay traffic on the same IP address enabled by default in the software.
CW#7675945
Allow remote printing, that once turned on manually, stays on after disconnects, until disabled manually
I have clients that use the remote printing feature of ScreenConnect daily, but after updating to v19.0, remote printing now needs to be toggled manually each time the host connects. I would like it if once remote printing is enabled then it stays active even after the host disconnects, unless disabled manually.
Add an option to specify a specific logon session when opening a session to servers/computers with multiple users
Example: Say you have a server that multiple users remote into. Currently you can assist them by opening an access session to the server, and then changing the logon session from the [serveradmin account] RDP session to the [user that needs help] rdp session. What I'm suggesting (especially as I can see direct benefit at least in my own environment) is to have an option for access sessions to open directly to a specific logon session. IE, rather than having one of my techs open an access session, then select a logon session, instead have them see multiple access sessions for each user, which automatically opens into that user's logon session.
This would be helpful for a variety of connectwise environments:
-It would be useful for those who charge clients a monthly fee based on how many users they support. It's easy to track supporting X number of users when you have X number of computers with access agents installed, but can be difficult if you have an unknown number of users that remote into a central server. If you were able to create access session groups based on user logon sessions, it would be easier to track active users. Because it's one thing to see that logon sessions on the server exist for whatever number of users, but it's another to be able to see things like 'this access session for User7's server session hasn't been logged into by a tech in months'
-It would be useful for those who assign specific users to specific Technicians (EG, companies that have tech1 assist users1-30, tech2 assist users 30-60, etc), as you could just give each tech permissions to the sessions for each user's logon session, instead of the entire server.
-It would be useful in helping stay organized with companies/clients that have large RDS environments, where you may have 30-40 users remoted into a given server. Instead of needing to go through a massive dropdown from the screenconnect client, you could leverage filters and groups through the web portal.
Those are just the examples that spring to mind right away, in addition to my own admittedly niche needs, just to demonstrate that a lot of people could benefit from this feature.
Customer support service by UserEcho